All prices in CHF, incl. VAT

Reduction on the list prices for return shipment to online retailer

Value-added services

All prices in CHF, incl. VAT

*exempt from VAT

Forwarded and return shipments for private customers

For parcels forwarded to another address at the request of the recipient, the recipient must pay a standard price of CHF 8.00, incl. VAT. If the recipient returns the parcel to the sender, this is deemed a reconsignment and the corresponding parcel price must be paid. Parcels and express items which cannot be delivered will be subject to tax and returned to the sender via the PostPac Economy or Bulky goods Economy service, depending on the format (for return shipments prices are increased by CHF 0.50 incl. VAT). The corresponding price is collected from the recipient, for forwarded shipments, and from the party who originally posted the parcel, for return shipments, upon delivery.

All prices in CHF, excl. VAT

Do you send more than 2500 parcels per year? If so, please get in touch with our Contact Center SME, as we will be happy to provide you with an offer that is tailored to your needs.

Phone +41 58 667 85 91

Email sme@swisspost.ch

Value-added services

All prices in CHF, excl. VAT

*exempt from VAT

Surcharges for business customers

For parcels with weights and dimensions differing from the maximum weights and dimensions for standard parcels and bulky goods, we apply expense-related surcharges starting from CHF 100.00. We reserve the right to limit the range of services for such consignments. If we cannot deliver the consignment, the same surcharge will apply for returning the item. No surcharge is applied for forwarding operations.

Forwarded and return shipments for business customers

For parcels forwarded to an address at the request of the recipient, the recipient must pay a flat fee price of CHF 7.43 (excl. VAT), regardless of the weight of the parcel. If the recipient returns the parcel to you after receiving it, this is deemed a reconsignment and the corresponding parcel price must be paid. Notified parcels and express items which cannot be delivered or remain uncollected will be subject to tax and returned to the sender via the PostPac Economy or Bulky goods Economy service, depending on the format (for return shipments, prices are increased by CHF 0.47 excl. VAT). We generally calculate returns on a monthly basis using the franking licence incorporated in the consignment barcode. For customers with large volumes of returns, you can agree a price by contract.

Calculation of additional processing costs

• Your customer advisor or the packaging and address quality center of excellence can advise you on the correct packaging and addressing of parcels and provide recommendations free of charge.
• The specifications for parcels that can be processed automatically are also described in detail in the brochure “Instructions for sending Swiss-Express and parcel consignments”.

In the event of deviations from these conditions, Swiss Post may add a surcharge for additional processing. For customers with a “contract for postal services”, the surcharge is agreed as an integral part of the contract.