Where is my consignment?
Track And Trace
Never miss a consignment again
Free consignment information
Do you want us to tell you when a consignment is on its way to you? With “My consignments”, you receive information free of charge about the status of your consignments – and you can manage your consignments, too.
At a glance:
- E-mail: activated by default
- Push: activate push notifications directly in the Post-App (Settings > Notifications)
- SMS: available to you as an option
- Manage delivery: day, time and location
- Receive registered letters directly to your private letter box without a signature
Consignments with tracking
Frequently asked questions
You can track the status of your consignment conveniently via our “Track & Trace” online service.
Please note that consignment tracking for mail items being sent abroad cannot yet be fully guaranteed for all destination countries.
You can track the following domestic consignments:
- Swiss-Courier “Turbo”, “Rapid” and “Standard” (PDF, 465.5 KB)
- Swiss-Courier “Lightning” (PDF, 163.2 KB)
- Letters with confirmation of receipt
- Registered Prepaid
- Unregistered electronic cash on delivery letters (BLN)
- A Mail Plus (PDF, 83.6 KB)
- Court documents (GU)
- Debt collection documents
- Letters with Letter ID (2D data matrix)
Use of Track consignments is free.
Notifications with “My consignments”
With a customer account in the “My Post” customer portal, you can receive information free of charge about the status and delivery of your consignments.
Notifications depend on the particular consignment. Usually, you receive a message when your consignment is handed over to Swiss Post, as soon as we can tell you the day and approximate time of delivery, and after successful delivery.
We are now able to provide you with much more accurate information about your parcel delivery time. You can also track your parcel in real time in the last few minutes before delivery. The new service will be available in more and more areas in Switzerland from June 2023. (swisspost.ch/early)
When “My consignments” is activated, you automatically receive information about all incoming consignments addressed to the address stored in your Swiss Post Customer Login.
You can manually add and track consignments in the “My consignments” overview (for example, a consignment addressed to your family or a consignment you have mailed yourself). Notifications are then also sent for these consignments, although with less information than for the automatically assigned consignments. To add consignments manually, all you need is the consignment number.
With a verified customer account in the “My Post” customer portal, you can see a list of all your recent consignments when you log in.
To ensure that you can find a consignment that you send or return in the consignment overview, please make sure that you mail your consignment using your account (e.g. pick@home) and that your sender address matches the one registered in your Swiss Post Customer Login.
You can also add consignments manually. You need the consignment number to do so.
Consignment status and abbreviations
Rich Content Section
“pro clima” shipment
The CO2 emissions for all Swiss Post mailing products will be offset at no extra charge for you.
Swiss Post is not only reducing CO2 – for example, through its use of electric vehicles – but also offsetting carbon emissions in its delivery of all PromoPost consignments by investing in high-quality climate protection projects.
You can find more information at www.swisspost.ch/climate.